How can we help?
Find answers to common questions or contact us for help with your Subtillo account, subscription, or video processing.
Contact support
Email us at support@subtillo.com. Please include the email address linked to your account and a short description of the issue. Do not send your password.
Frequently asked questions
My video is still processing
Keep the app installed and check the project again after a few minutes. Longer videos may take additional time. If processing remains stuck, contact support with the project name and the approximate upload time.
I cannot download or save my video
Confirm that Subtillo has permission to access Photos and that your device has enough available storage. You can also use the share sheet to save the video to Files.
How do I manage or cancel my subscription?
Open the Settings app on your iPhone, tap your Apple Account, then tap Subscriptions and select Subtillo. Subscription billing and cancellations are managed by Apple.
How do I restore a purchase?
Sign in with the same Apple Account used for the purchase, open Subtillo's subscription screen, and choose Restore Purchases.
How do I delete my account?
Open Subtillo, go to Settings, and choose Delete Account. You can also request assistance by emailing support from the address associated with your account.